FREQUENTLY ASKED
QUESTIONS
You've got questions? We've got answers!
What is your return/exchange policy?
Tops, bottoms & one-pieces
We do not accept returns or exchanges unless there is an error with your order that is our fault (wrong product sent, product is damaged, etc). In that case, please contact us at orders@thetatatop.com within 14 days of delivery.
All other products
For items like koozies, visors, T-shirts, posters and other non-top or bottom items, contact us if your order was misprinted or damaged during shipping. Email us at orders@thetatatop.com within 14 days of receiving your order with photos of the damage or misprint — in which case we're happy to refund or exchange your item! However, these products are printed-on-demand per order (like a fresh side of fries at the drive-thru) and therefore cannot be returned or exchanged due to buyer's remorse or wrong sizing.
What size should I order?
Our tops and one-pieces have a size chart in their product pages, so just give them a look!
In general, we recommend sizing UP with our tops (they are pretty true to size! But when in doubt, size up) — or to size DOWN with our bottoms (they tend to run a little big on some customers)!
Want our opinion? Feel free to shoot us a message at info@thetatatop.com and we'll give you our best guess!
Will you eventually offer different styles other than a string bikini top?
Yes! We now offer a halter top, bottoms, and a one-piece!
Will you offer other skin tones/other nipple colors? It doesn’t match me perfectly!
Right now we offer a light, medium and dark option in all of our swimwear — and we are proud to do so!! We realize that the color of the top or the nipple may not match you exactly — it doesn't match me exactly! — but trust us, it will get the job done! The illusion works and the fun is had, even if it's not an exact match. Especially if the top is a bit lighter, it really gives a good "sun tan lines" effect!